Using Hop Fastpass™ on C-TRAN is now as easy as tapping your phone! Just tap and GO!
Vancouver, WA: Android Pay, Apple Pay or Samsung Pay are your new ticket to ride C-TRAN, TriMet and the Portland Streetcar.
Using transit in the Vancouver-Portland metro area just keeps getting easier with the Hop Fastpass™ electronic fare payment system. In addition to paying fare with the tap of a Hop card, riders can now just tap their phone to pay. It’s the newest feature of Hop. All you need to use it is a smartphone, a mobile wallet app and a credit or debit card.
Phone taps can be used to purchase full fares only, without a discount, but as with any Hop card these fares are good for riding C-TRAN and The Vine, TriMet MAX and buses, WES Commuter Rail and the Portland Streetcar. Transfers between providers are seamless; riders need only to tap their phone against the target located on the front of the Hop reader each time they board. Paying by phone can save money too. Once a phone is tapped for two, distinct trips (more than 2 ½ hours apart) within the service day, the rider earns a day pass, and the rest of the day’s rides are free. Unlike Hop cards however, the same is not true on a monthly basis.
To tap with a phone, you don’t need a Hop card, you just need a mobile wallet service like Android Pay, Apple Pay or Samsung Pay that is linked to a valid bankcard.
Five easy steps to use your mobile wallet to pay fare
- Check your phone to see if it is equipped with a mobile wallet. If not, download one from your app store.
- Link the mobile wallet to a credit or debit card.
- Tap and hold your phone against the target on the Hop Reader. (You may have to authenticate your account with a fingerprint or security code.)
- Watch for the confirmation screen (or listen for the ding) to assure your fare is valid.
- Remember to tap each and every time you board, including transfers.
New to using mobile wallet?
Mobile wallet technology is safe, secure and private. Credit card account numbers are not actually stored on the phone. Instead, information is tokenized. That means unique identification symbols replace sensitive data; essential data is retained without compromising security. Mobile wallet apps are available for Android and Apple devices. Check out these websites to learn more.
- Android users - https://www.android.com/pay/
- Apple users - https://www.apple.com/apple-pay/
- Samsung users - http://www.samsung.com/us/samsung-pay/
C-TRAN riders are required to provide proof of fare. Our fare inspectors have new equipment that allows them to scan a Hop card or phone to determine whether fare is valid. That’s one more reason to tap every time you board. A valid tap is your ticket to ride. If your phone is proof of payment, be sure to keep it handy and charged.
Haven’t Hopped yet? Get onboard!
Riders with Hop Fastpass™ accounts can still use their Hop card to enjoy all of the benefits that come with our new electronic fare payment system. For now, month passes can only be earned through Hop card taps. Registered account holders also get lost-card protection. If a card is lost or stolen, value can be frozen then transferred to a new card.
Hop cards are available at a growing number of retail outlets, including grocery and convenience stores, pharmacies and transit ticket offices. We’re now happy to offer fare-loading services at 7-Eleven stores throughout the greater Vancouver-Portland area. In addition to loading value in stores, riders can also manage their account at myhopcard.com by downloading the Hop Fastpass™ mobile app or by calling 1-844-MYHOPCARD.
Using a Hop card and reloading value is easy. Learn how:
Hop brings transit fare payment across the Vancouver-Portland metro area into one easy system. And now, with the addition of the mobile wallet, it’s another simple way to pay. We are working continuously to improve the system, to expand Hop to regional employer transit programs and to broaden our network of Hop retail outlets. More to come in the future!
C-TRAN, TriMet and the Portland Streetcar have been working together since 2014 to develop the new $34 million Hop Fastpass™ system. It is expected to reduce fare evasion and reduce costs associated with ticket vending machines, cash purchases and collection processing.
C-TRAN and its partners thanks INIT, CH2M, Oracle, moovel, Wells Fargo Merchant Services, Ready Credit and The Brigade for their partnership and dedication in bringing the regional electronic fare system to the region.
About our partners:
TriMet provides bus, light rail and commuter rail transit services in the Portland, Oregon metro area; connecting people with their community, while easing traffic congestion and reducing air pollution—making the Portland area a better place to live.
Portland Streetcar operates three lines around 16-miles of track in Portland’s Central City. It has been in operation for 16 years and has serviced over 54 million riders since its inception.
About the Agency C-TRAN is the regional public transportation provider for portions of Clark County. It offers local bus service within its Clark County service area, Limited bus service to the nearest MAX light rail station, and Express commuter service to downtown Portland. It also provides Connector service within the city limits of Camas, La Center, and Ridgefield. For more information on C-TRAN, please call Customer Service at (360) 695-0123.
Christine Selk, Communication and Public Affairs Manager/PIO
(360) 906-7314 Office
(360) 619-8742 Cell