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Paratransit Services
C-VAN
C-VAN is C-TRAN's paratransit, reservation-based service for those with disabilities that prevent them from boarding or riding C-TRAN's accessible regular bus service. C-VAN service is available on the same days, during the same times, and in the same areas as non-commuter, regular bus service. The cost to ride is the same as a C-Zone ticket.
View the C-VAN Rider's Handbook here:
Disability and age do not automatically qualify you for C-VAN service. Eligibility for C-VAN is based on your functional ability to use a regular public transit bus. Therefore, to ride C-VAN, you must obtain and complete a pre-application questionnaire. Applicants who pass the initial screening will then be asked to complete a formal application and may also be required to participate in an in-person Functional Evaluation to determine current skills as they relate to riding a regular lift-equipped bus. Once these steps are complete, a decision will be delivered within twenty-one (21) days.
Accessibility
Did you know that all C-TRAN buses are accessible? Each of our regular buses is equipped with a ramp or lift that enables anyone using a mobility device to board the vehicle. Every C-TRAN bus also has the ability to "kneel"; allowing anyone who has difficulties stepping up to easily board the bus.
Freedom to Choose
Becoming a C-VAN rider means you have more travel choices. As a qualified C-VAN rider, you have the freedom to ride accessible fixed-route buses whenever and how often you like; based on your individual daily needs. If you choose to ride C-TRAN's accessible fixed-route buses on some days, you will not be disqualified from using C-VAN services on other days, when you really need to.
Because of the significant costs associated with providing paratransit service, and because C-TRAN only charges each C-VAN rider the local C-Zone fare, significant costs are absorbed by the agency each year. These costs, in the end, limit the amount and types of services we are able to offer everyone. Choosing to ride accessible fixed-route buses, even once in a while cuts costs and frees-up services for those who are 100% dependent on them.
Plan Your Trip
If you are new to C-TRAN services—we can help. C-TRAN offers free trip planning assistance to anyone who calls (360) 695-0123 (TTY 360-695-9715). Free trip planning is also available on this Web site—just click on the C-TRAN Trip Planner!
Travel Training and Ambassador Programs
C-TRAN offers two great programs that are designed to help educate our Disabled and Senior passengers. Both programs increase knowledge and familiarity with our transit system. Learn more.
The C-VAN Solution
C-TRAN has worked closely with the ADA Task Force to provide recommendations that will help ease the growing demand and expense of C-VAN service. Learn more about the C-VAN Solution.
Ride Reminder
C-VAN passengers are encouraged to sign-up for this free, automated phone service that automatically calls to let passengers know that their scheduled C-VAN ride is about to arrive; eliminating the potential for missed trips and helping keep the system on time by running more smoothly. In addition, Ride Reminder also provides 24/7 access to personal trip information and the ability to make personal ride cancellations all without having to wait on hold.
While a cell phone is not required to use Ride Reminder, it is the preferred method of contact so passengers can be reached anywhere that they may be waiting for their C-VAN ride. To sign up, please call 360-695-8918. All information is confidential and secure.
