Paratransit Services
C-VAN
C-VAN is C-TRAN's paratransit, reservation-based service for those with disabilities that prevent them from boarding or riding C-TRAN's accessible regular bus service. C-VAN service is available on the same days, during the same times, and in the same areas as non-commuter, regular bus service. The cost to ride is the same as a C-Zone ticket.
Your disability or your age does not automatically qualify you for C-VAN service. Eligibility for C-VAN is based on your functional ability to use a regular public transit bus. Therefore, in order to ride C-VAN, riders must first fill out a pre-application. Applicants who pass the initial screening will then be asked to complete additional questions, and may also be asked to participate in an in-person Functional Evaluation to determine current skills as they relate to riding a regular lift-equipped bus. Once all of these steps have been completed, and the applicant has been pre-approved, a formal application will be sent.
Accessibility
Did you know that all C-TRAN buses are accessible? Each of our regular buses is equipped with a lift that enables anyone with a mobility device to board the vehicle. Every C-TRAN bus also has the ability to "kneel"; allowing anyone who has difficulties climbing stairs to easily board the bus.
Freedom to Choose
Becoming a C-VAN rider means you have more travel choices. As a qualified C-VAN rider, you have the freedom to ride accessible fixed-route buses whenever and how often you like; based on your individual daily needs. If you choose to ride C-TRAN's accessible fixed-route buses on some days, you will not be disqualified from using C-VAN services on other days, when you really need to.
Because of the significant costs associated with providing paratransit service, and because C-TRAN only charges each C-VAN rider the local C-Zone fare, significant costs are absorbed by the agency each year. These costs, in the end, limit the amount and types of services we are able to offer everyone. Choosing to ride accessible fixed-route buses, even once in a while cuts costs and frees-up services for those who are 100% dependent upon such services.
Plan Your Trip
If you are new to C-TRAN services—we can help. C-TRAN offers free trip planning assistance to anyone who calls (360) 695-0123 (TTY (360) 695-9715). Free trip planning is also available on this Web site—just click on the C-TRAN Trip Planner!