Any lost item that is found on C-TRAN buses will be sent to C-TRAN’s Lost and Found. Items may be available approximately one day after it has been lost. If you think you left an item on the bus, please call 360-695-0123. You will need to provide us a description of the item. If we have it we'll provide further instructions on how you can be reunited with your property.
C-TRAN is not responsible for lost items, but does its best to reunite people with their property. Lost items are kept for 14 days from receipt of item. After that, items are donated to recognized local charities.
Bicycles found on buses or at transit centers are held for 14 days from receipt of item in a secured area at C-TRAN’s main facility. Unclaimed bicycles are donated accordingly. When claiming a bike, first call and speak with us prior to making the trip to ensure your bike has been turned in.
No employee of C-TRAN can lay claim to a customer’s personal property for any reason.
Lost and found is available Monday through Friday from 8 a.m.–5 p.m. and closed weekends and holidays. Customers must call first to check on their lost item prior to picking it up.
Call the Lost & Found customer service office at 360-695-0123 and press 3. If a customer service representative does not answer the call, leave a message with a description of the item you lost along with your name and phone number. If an item is found that matches your description, a customer service representative will call you.