Lost and Found
Any lost item that is found on C-TRAN buses will be sent to C-TRAN’s Lost Found; Customer Service Office at the Vancouver Mall. Found items may be available approximately one day after it has been lost. It is best to call the Lost & Found department prior to visiting to see if an item that meets the description of your lost item has been turned in.
C-TRAN is not responsible for lost items, but does its best to reunite people with their property. Lost items are kept for 14 days only. After that, items are donated to recognized local charities.
Bicycles found on buses or at transit centers are held for two weeks in a secured area at C-TRAN’s main facility. Unclaimed bicycles are donated accordingly. When claiming a bike, first call and speak with us prior to making the trip to ensure your bike has been turned in.
No employee of C-TRAN can lay claim to a customer’s personal property for any reason.
Lost & Found Pick up Hours:
Lost and found is available for pick up at C-TRAN’s Vancouver Mall Customer Service Office, Monday through Friday from 10:00 a.m.–6:00 p.m. The lost and found pick up window is closed on weekends and holidays.
How to Claim your Lost Item:
Call the Lost & Found customer service office at (360) 695-0123 and press 3. If a Customer Service Representative does not answer the call, leave a message with a description of the item you lost and your name and your phone number. If an item is found that meets your description a Customer Service Representative will call you.