The C-VAN Solution
Extraordinary circumstances, fueled by the erratic gas prices of 2008, huge losses in sales tax revenues, and record breaking demand has placed a strain on the C-VAN system. Over the past several months, C-TRAN has worked closely with members of the ADA Task Force to provide recommendations (listed below) that would slow growth, cut costs, and preserve service that is vital to the community.
ADA Taskforce Recommendations
1. Fares
- Update fares paid by users and maintain a reasonable timetable of adjustments;
- Incorporate a “punch card” style of fare instrument to allow infrequent riders a non-cash method of payment;
- Create incentives to use C-TRAN fixed-route service.
2. C-VAN Eligibility; Ensure service matches applicant’s capabilities.
3. Increase outreach and travel training
- Educate customers on the benefits of using C-TRAN fixed route;
- Offer bus orientation classes to familiarize seniors and disabled on how to ride;
- Enhance operator training in dealing with seniors and disabled passengers;
- Educate the public regarding C-TRAN’s trip planning services;
- Travel training for visually impaired persons provided by certified Orientation and Mobility instructors.
4. Strictly adhere to ADA minimum requirements3/4 mile service corridor;
- Next-day scheduling;
- Origin to destination service (ADA minimum);
- Travel time not to exceed twice that of a similar fixed route journey;
- Rides provided within one hour either side of the time requested.
5. Use smaller sized vehicles for ambulatory customers. Incorporate more fuel efficient vehicles to provide service.
6. Create a community vanpool program for non-profits that transport C-VAN eligible. Coordinate with social service agencies and facilities to support independent travel.
7. Use taxi services to cover excessive demand. During periods of excessive demand, incorporate taxi services to meet demand.
8. Senior/Disabled shopping bus; Establish a fixed-route shopping circulator to divert C-VAN use.
9. Develop new forms of revenue. Research alternative forms of revenue.
10. Incorporate new technology to improve service and maintain costs. Use technology to improve service.
11. Additional sales tax revenue allocated to public transportation; Recognition that additional sales tax revenue is needed to ensure service availability/quality.
Provide us your feedback on these recommendations here. C-TRAN will review them prior to making a final recommendation to the C-TRAN Board of Directors.
