Learn About Hop Fastpass!

Our new state-of-the-art electronic fare payment system is coming in 2017. 


C-TRAN is preparing to launch a new electronic fare payment system called the Hop Fastpass. This new system will provide an easy to understand and use form of payment that offers easy transfers between C-TRAN and its eFare partners, TriMet and the Portland Streetcar. 

You'll still be able to pay with cash, but riders who choose to pay with the Hop Fastpass will experience the following benefits:  

1. Daily and Monthly Charge Limits

  • Explanation: The new eFare system will automatically calculate monthly and daily charge limits on what a customer must pay to ride. Once those limits are reached, all subsequent rides are free.
  • Benefit: Customers will no longer pay for more than what they use, and will have the option to load their card with money, as needed, rather than having to pay the full monthly fare price up front at the beginning of each month.

2. Transfers Available for C-Zone Fare

  • Explanation: The eFare system will provide 2.5-hour transfers to passengers on any fare purchased. This includes C-Zone, Regional All-Zone, and Express.
  • Benefit: Passengers who pay their fares with eFare will now receive a 2.5-hour transfer, even when purchasing a C-Zone fare.

3. No Burdensome Minimums 

  • Explanation: Passengers can choose to load their eFare card with as little as $5 at a time. 
  • Benefit: This *minimum dollar amount is designed to limit transaction charges. For those not willing or unable to use eFare, cash will continue to be accepted by all transit agencies. 

*The minimum dollar amount allowed per card load is subject to analysis of Title VI of the Civil Rights Act of 1964 which prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance.

4. Broader Availability

  • Explanation: eFare transit cards will be sold via a retail network called Ready Credit, which will be available in most convenience stores and grocery stores. 
  • Benefit: Passengers will have the option of purchasing and reloading their eFare cards at the C-TRAN *Customer Service Office, located at Fisher’s Landing Transit Center, at any participating retail outlet or the eFare website.  

Also, with the anticipation of Hop Fastpass, the following changes have been or will be implemented:

5. Definition of Youth

  • Explanation: The definition of “Youth” will change to include anyone between the ages of 7-17. Currently, anyone between the ages of 7-18 is eligible for C-TRAN’s discounted Youth fare.
  • Benefit: This change in definition will provide consistency between C-TRAN and TriMet’s definition of “Youth”. Since C-TRAN will continue to accept current high school photo identification (ASB cards) as valid proof of eligibility, anyone older than 17 and still attending school will still be able to receive this discount. 

6. Discounted Fares for Senior, Disabled and Youth

  • Monthly Pass Explanation: C-TRAN’s Regional All-Zone monthly pass for Honored Citizens (senior and disabled) will decrease from $34 to $28.
  • Benefit: This brings both C-TRAN and TriMet monthly Regional passes for Honored Citizens into alignment, helping passengers to realize a $6 cost savings compared to what they currently pay. 

7. Qualification Process for Low-Income Passengers Stays the Same

  • Explanation: Qualifying low-income passengers must purchase their eFare transit card directly from the C-TRAN Customer Service Office.
  • Benefit: This extra step is consistent with current qualifying procedures, and ensures paperwork and eligibility accuracy for those that qualify for this discounted category.

8. C-VAN Fares Accepted on TriMet and Portland Streetcar

  • Explanation: C-VAN fares will be accepted on TriMet and Portland Streetcar fixed-route services.
  • Benefit: This provides C-VAN monthly pass holders with unlimited rides on all C-TRAN, TriMet and Portland Streetcar fixed-route services. C-VAN fares will not be accepted on TriMet LIFT.

 


Open House Schedule

Wednesday, January 13

4:00-6:00 p.m.


Fisher’s Landing Transit Center,
2nd Floor
3510 SE 164th Avenue, Vancouver


Served by routes 30, 37, 41, 65,

80, 92, 164 and Camas Connector

Tuesday, January 19

4:00-6:00 p.m.

Vancouver Community Library,
Skamania Room
901 “C” Street, Vancouver


Served by routes 2, 3, 4, 25, 30,

32, 37, 38, 41, 44, 47, 71, 105

Thursday, January 28

5:30-6:00 p.m.

C-TRAN Administration Building,
Conference Room A
2425 NE 65th Avenue, Vancouver


Served by routes 4 and 30


Written Comments 

All written comments must be submitted no later than 12:00 p.m. on Tuesday, February 9, 2016. Written comments on both these subjects may be submitted in the following ways: 

Mail:
Comments

P.O. Box 2529
Vancouver, WA 98668-2529

Phone: (360) 695-0123

Online: www.c-tran.com 


Public Hearing

C-TRAN will hold a public hearing on the proposed fare change and the Hop FastPass eFare payment system on:

  • 5:30 p.m. Tuesday, February 9 
  • Vancouver Community Library – Columbia Room (ground floor)
    901 C Street, Vancouver, WA 98660

Note: This hearing is part of the C-TRAN Board of Directors’ regular monthly meeting and is served by C-TRAN routes 2, 3, 4, 25, 3, 32, 37, 38, 4, 44, 47, 71, and 105.

eFare Frequently Asked Questions

In the coming year, C-TRAN will begin rolling out a new electronic fare system that will make it more convenient for you to ride with us. It’s called Hop FastPass, and it’s a partnership among TriMet, C-TRAN and the Portland Streetcar. This is a big change for public transportation in the region. We know you’ve got questions. We’ve got answers.

How does it work?

The Hop FastPass gives riders new options for paying fares. The primary one is your Hop FastPass transit card, which can be pre-loaded with money so you’re always ready before you get on the bus. Just tap your card at the fare box, and you’re good to go. It’s that simple.

Wait. Can I still use cash to pay fares?

You bet. Cash will still be accepted on all three systems that use the Hop FastPass.

OK. Where do I get a card?

Transit cards will be sold through a large retail network known as Ready Credit. That means you can find one in most convenience stores and grocery stores. You can also purchase your Hop FastPass card at a C-TRAN customer service office.

How do I load money onto my card?

There are several ways to load value. You can load money by phone, through a smartphone app or on the Web. You can also do so at convenience stores and grocery stores, or a C-TRAN customer service office. The Hop FastPass can even auto-load funds when your balance gets low.

What about monthly passes? I don’t always know how often I’ll ride each month.

Though conventional monthly passes won’t exist with Hop FastPass, you can still pay a month at a time if that works best for you. We’re also building in monthly and daily charge limits so you don’t overpay. For example, if you purchase enough single rides that you reach the equivalent of a current monthly pass, Hop FastPass will stop charging you, and you’ll ride at no charge for the rest of the month. That means you don’t have to pay for an entire month up front if you don’t want to. Instead, you can pay as you go.

What if I don’t ride as much as I thought I would? Does my balance carry over to the next month?

Yes. Money loaded onto your card will stay there until you use it. You won’t pay for a ride you don’t take.

Is this system secure? What if I lose my card?

As part of the Hop FastPass, we’ll offer lost-card protection for registered cards, so your balance is always safe. Registered cards can be replaced for a nominal fee, and your balance can be transferred in the event of loss or theft. You can also turn your Hop card on and off using the phone app, the website, or simply by calling Hop FastPass Customer Service.

Do I have to use the card?

Nope. The new fare system will also allow you to pay directly with a smartphone or a chipped credit card. And again, cash is always an option.

Does this mean my fares are going up?

C-TRAN fares won’t increase as a direct result of the new system. We will, however, continue to evaluate our fare prices each year and make adjustments as needed.

Where can I use Hop FastPass?

Hop FastPass will create an integrated fare system across C-TRAN, TriMet and Portland Streetcar. You can use the same transit card on any of those systems.

When does all of this start?

We’ll begin testing the system in 2016. Hop FastPass will fully launch in 2017.