System Maintenance to Affect Vine Displays and NextRide

On Saturday, March 25 from 7 AM to 9 AM C-TRAN’s technology team will be performing schedule system maintenance. The impact to passengers will be the Passenger Information Displays on The Vine not displaying arrival/departure times. Also, the NextRide Fixed Route Interactive Voice Response system will fall back to only communicating scheduled times.

Platform work at Van Mall Transit Center starting 3/16

Starting Thursday, March 16, construction work will close a portion of the platform at the Vancouver Mall Transit Center. The work will occur around Bay A, on the southeast corner of the platform. Access to the nearby ticket vending machine and bike racks will not be affected. All other bus bays remain open, and the current configuration of routes and bay assignments at the transit center will not change as a result of the work.

The work is expected to be complete in April. The work area will be marked, and passengers at the facility should use caution when crews and equipment are present.

For questions or trip planning assistance, please call C-TRAN at 360-695-0123.

Temporary stop closure in Battle Ground starting 3/14

Due to construction activity, stop ID 6041 (S. Parkway Avenue and 3rd Street) in Battle Ground will temporarily close starting Tuesday, March 14, until the end of April. Passengers are asked to use adjacent stops at S.E. Rasmussen Boulevard and Parkway, or at W. Main Street and S.W. 3rd Avenue.

Additional information is posted at the affected stop, which is served by Route 7. For questions or trip planning assistance, please call C-TRAN at 360-695-0123.

Open houses for proposed changes to paratransit fares

Due to increasing costs and in preparation for the launch of Hop Fastpass, C-TRAN is proposing a fare change that would affect paratransit service in the coming year. 

Proposal: C-TRAN is proposing to discontinue monthly and day passes for C-VAN, effective when the Hop Fastpass electronic fare system is connected to C-VAN in late 2017 or early 2018. C-TRAN is not proposing any changes to fixed-route or Vanpool fares in 2017.

Under this proposed change, customers would pay the single-ride fare each time they use C-VAN. Discontinuing paratransit monthly and day passes would match the practice of many other transit agencies who provide similar service. The current C-VAN single-ride fare of $1.80 will not change under this proposal.

Background: C-TRAN has about 1,270 active C-VAN customers each month traveling, on average, about 18,800 trips. This is anticipated to rise substantially in the next five years. Because C-VAN provides specialized door-to-door service for many who otherwise would have no other option to live out their daily lives, C-TRAN must look at ways it can preserve this service for the future.

One trip on C-VAN costs $44 for C-TRAN to provide, compared to $6 per trip on fixed-route. WIth a cash fare of just $1.80, passengers who today use a monthly pass pay for about 33 rides each month (33 x $1.80 = $59.40; a C-VAN monthly pass is $59). As such, riders who ride 33 times or less per month will see little or no increase in their cost to use the service. Passengers who use C-VAN more than 33 times per month would be encouraged to group their trips more efficiently as well as consider using a combination of C-VAN and fixed-route bus service if possible.

Requiring all C-VAN passengers to contribute a small portion toward each and every trip is one small way to help maintain paratransit service while minimizing impacts to other needed services.

The paratransit fare change was first introduced to the C-TRAN Board of Directors in February. C-TRAN will host public open house meetings on the proposed changes on the dates listed below:

Wednesday, March 22 • 5:00-6:30 p.m.
Marshall Center Craft Room (just to the right of the front entry doors)
1009 E. McLoughlin Blvd., Vancouver
Served by Route 30 and The Vine
 
Tuesday, March 28 • 5:00-6:30 p.m.
Fisher's Landing Transit Center
3501 S.E. 164th Ave., Vancouver
Served by routes 30, 37, 41, 65, 80, 92, 177
 
Thursday, March 30 • 5:30 p.m.
C-TRAN Citizens Advisory Committee monthly meeting
C-TRAN Administrative Building
2425 N.E. 65th Ave., Vancouver
Served by Route 30 and The Vine

Public Hearing

Tuesday, April 11 • 5:30 p.m.
C-TRAN Board of Directors meeting
Vancouver Community Library, Columbia Room
901 C St., Vancouver
Served by routes 2, 25, 30, 32, 37, 39, 47, 60, 71, 105 and The Vine

Provide feedback: If you are unable to attend an open house but would like to provide feedback, you can do so in the following ways:

Website: Contact Us/Coments and Suggestions

Email: ctran@c-tran.com

Mail: PO Box 2529, Vancouver, WA 98668, Attention: Community Outreach

Be One of the First to Test Hop Fastpass Ahead of Release

Beta testing for the new fare payment system will kick off at the end of February with 250 riders testing the system; additional testers added every two weeks.

Read more ...

Construction on NE 18th Street may impact Route 177, C-VAN

In January 2017, the city of Vancouver began an improvement project on Northeast 18th Street between Four Seasons Lane and Northeast 136th Avenue. Construction is expected to occur primarily between 7 a.m. and 5 p.m on weekdays, but may be extended to weekends and as late as 8 p.m. The work may cause delays at times on Route 177. C-VAN may also need to use alternate routes due to construction activity.

Construction is expected to be complete in early 2018.

Snow Route Information for 2016-2017

TheVine Horiz 

Using The Vine During Adverse Weather Events

During declared adverse weather events, the Vine may be serviced by 40-foot buses. Drivers will stop at the nearest safe location adjacent to Vine stations. To ensure safety, customers will board and deboard through the front doors only.


Download a PDF of C-TRAN's most recent Snow & Ice Brochure, plus get some helpful tips for planning your trip during bad weather.

Snow and Ice Brochure Cover

Brochures are also available on your bus or from any C-TRAN Customer Service Office. For questions or trip planning assistance, please call (360) 695-0123.

Snow and Ice Safety

During inclement weather, all C-TRAN routes will likely be delayed. Please plan ahead and remember these important safety tips before venturing out:

  • Wear extra warm clothing. Buses may be delayed or your snow route may require a longer walk than usual to reach the closest stop.
  • Wear or carry something reflective so your driver can see you. Pick up your green safety light from any C-TRAN Customer Service Office, located at Van Mall or Fisher's Landing transit centers.
  • Stay on the curb. Buses may slide before coming to a complete stop.
  • SafeStop—during inclement weather, passengers may request a stop anywhere along their route as safety allows.

We appreciate your patience!

Reminder: Have Current Passes Ready Before Riding

In recent months, a number of C-TRAN riders have attempted to board buses with outdated individual tickets and passes that are no longer valid.

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Learn About Hop Fastpass!

Our new state-of-the-art electronic fare payment system is coming in 2017. 

Read more ...